Welcome, parents
and carers.
Everything you need — from the daily basics to the big moments. Resources, policies, safeguarding guidance and ways to stay in the loop with your child's education at New Seeds.
Welcome to Our Community
At New Seeds Education, we believe that strong partnerships between school and home are essential for your child's success. You know your child best, and we value your insights, experiences, and involvement.
This Parents & Carers space is designed to give you easy access to the information you need, help you stay connected with what's happening at school, and provide resources to support your child's learning and wellbeing at home.
We operate an open-door policy and encourage you to get in touch whenever you have questions, concerns, or just want to share good news about your child.
Our Promise to Parents
- Keep you informed about your child's progress and wellbeing
- Listen to your concerns and respond promptly
- Involve you in decisions about your child's education
- Provide a safe, nurturing environment for your child
- Work in partnership with you to achieve the best outcomes
- Respect your knowledge and expertise about your child
Key Contacts
Our team is here to help. Don't hesitate to get in touch with the right person for your query.
Start here — your Welcome Pack
For families whose young person is joining us. Everything you need to know before Day 1 — the college day, our 2-3 week settling-in period, what to bring, term dates, key contacts, and what happens in the first few weeks.
Not sure which pack to download?
Still exploring?
Download the Parents' Pack at the top — a warm 4-page introduction for families considering us.
Accepted a placement?
Download the Welcome Pack on the left — your practical onboarding guide for Day 1 and the weeks that follow.
Want the deep dive?
The Full Prospectus covers our model, outcomes and commissioning in detail.
We're a non-uniform school — here's why
Branded polos and hoodies are available if your young person finds them useful — many do, for the sensory predictability of a same-every-day choice or for a sense of belonging. But they are never required. Scratchy collars, tight waistbands and rigid ties are real sensory, trauma and anxiety triggers for our cohort, and we refuse to begin a school day with a fight over the thing that, of all things, should just feel comfortable.
Our learners are also 14–19, transitioning to workplaces, colleges and supported internships where the real world operates a dress code, not a uniform. Teaching them to read a dress code and make an appropriate choice for themselves is a named Preparing for Adulthood outcome in most EHCPs. It's a skill, and we practise it every day. PPE for practical sessions is always supplied by us, as is a change of clothes drawer for anyone who needs it. No family is ever asked to buy a uniform.
Useful Documents
Download key forms and information documents. Contact us if you need any documents in an alternative format.
SEND Information Report
How we identify, assess and support learners with SEND
Parent Safeguarding Leaflet
How we keep your child safe — key information for parents
Supporting Your Child
Tips and guidance on how you can support your child's learning, wellbeing, and development at home.
Communication
- Check your child's bag daily for letters and updates
- Respond to communications promptly
- Attend parent meetings and reviews
- Contact us with any concerns - early communication helps
Attendance
- Ensure your child attends every day
- Report absences before 9:00am
- Avoid term-time holidays where possible
- Good attendance supports progress and wellbeing
Learning at Home
- Create a calm, quiet space for any homework
- Establish consistent routines
- Celebrate small achievements
- Read with or to your child regularly
Wellbeing
- Ensure adequate sleep and healthy eating
- Limit screen time, especially before bed
- Talk about feelings and emotions
- Contact us if you notice changes in behaviour
Raising a Concern or Complaint
Our complaints procedure is designed to resolve concerns fairly, accessibly and without disadvantage to your child. We treat every concern seriously and use organisational learning from complaints to improve practice.
Informal resolution
As soon as possible
Speak to the relevant manager or your child's key adult. Most concerns can be resolved quickly through a conversation and a clear plan of what will happen next.
Formal complaint
Acknowledged in 3 working days · answered normally within 15 working days
Submit a formal written complaint. It will be acknowledged within three working days and investigated by an uninvolved senior leader, with a written outcome normally within 15 working days.
Review
By the Director of Education & Outcomes or an independent panel
If you remain dissatisfied you may request review by the Director of Education & Outcomes or an independent panel. Reasons for the outcome, actions taken and organisational learning will be recorded.
Raising a concern will never disadvantage your child. To start a complaint or ask a question please contact office@newseedseducation.co.uk or call 01902 283 705.
Frequently Asked Questions
Answers to common questions from parents and carers.
What should my child bring to school?
Your child should bring a bag with any required medication, a water bottle, and appropriate clothing for the weather. We provide all learning materials. Specific items may be requested for vocational sessions.
How do I report my child absent?
Please call or text 01902 283 705 before 9:00am on each day of absence. You can also email office@newseedseducation.co.uk. Please provide a reason for the absence.
How will I know how my child is progressing?
You will receive termly progress reports, and we hold parent meetings at least once per term. Your child's key worker will maintain regular contact, and you will be involved in EHCP Annual Reviews.
What happens if my child has a medical appointment?
Please try to arrange appointments outside school hours where possible. If this isn't possible, please inform us in advance and collect/return your child at the agreed time.
Who should I contact if I have a concern?
For day-to-day concerns, contact your child's key worker or class teacher. For more serious concerns, contact the Director. For safeguarding concerns, contact the Designated Safeguarding Lead immediately.
How can I be involved in school life?
We welcome parent involvement! Attend parent meetings, respond to surveys, participate in reviews, and let us know if you have skills or time to contribute. Parent voice is important to us.
Helpful Resources
External organisations and resources that may be helpful for families of children with SEND.